Frequently Asked Questions

AgeVerify Shield is a Shopify app that allows merchants to verify customer age before purchasing age-restricted products. The app is GDPR-compliant and offers various verification methods.

Typical products include alcohol, tobacco, e-cigarettes, weapons, certain medications, and other legally age-restricted goods. Exact requirements vary by country and region.

Yes, AgeVerify Shield was specifically developed for the European market and meets all GDPR requirements. Customer data is only used for verification and automatically deleted after a configurable period.

Install the app from the Shopify App Store, activate the app embed in your theme, and configure your first rule in the dashboard.

No, AgeVerify Shield uses Shopify's app blocks and requires no code changes. Simply activate the app embed in your theme settings.

Basic setup takes just a few minutes. Install the app, activate the embed, and create your first rule – done!

Rules define when and where age verification is displayed. You can filter by product type, collection, tag, URL, or page title.

Yes, you can set individual age limits for each rule (e.g., 18 for alcohol, 21 for certain products in other countries).

'Soft Block' allows visitors to enter the shop but blocks purchase. 'Hard Block' shows verification immediately on page load and completely prevents access.

Yes, you can try AgeVerify Shield free for 7 days. During this time, you have access to all features of your chosen plan.

Billing is monthly through your Shopify invoice. You can upgrade, downgrade, or cancel at any time.

When the limit is reached, new verifications are temporarily paused. You'll be notified and can upgrade to a higher plan at any time.

Yes, with the one-time 'Branding Removal' add-on for €49, you can remove the 'Powered by AgeVerify Shield' branding.

AgeVerify Shield helps you comply with youth protection laws but does not replace legal advice. Consult a lawyer for specific compliance requirements.

Verification data is stored encrypted and automatically deleted after the configured session duration expires. No personal documents are permanently stored.

AgeVerify Shield can be used worldwide. The app is particularly optimized for European data protection requirements (GDPR).

No, AgeVerify Shield is optimized for performance and loads asynchronously. The app has no measurable impact on your store speed.

Yes, AgeVerify Shield is compatible with all Online Store 2.0 themes and also works with most older themes.

Yes, in the 'Customization' section you can adjust colors, logo, texts, and the layout of the verification modal to match your brand.